All new clients are required to schedule a New Client Consultation prior to receiving services.

To reserve your consultation, a non-refundable $150 deposit is required. $100 of this will be applied toward your first service or product purchase and will remain as a credit on your account. Please note that this deposit cannot be used toward late rescheduling or cancellation fees. To avoid forfeiting the deposit, we ask that you refrain from canceling your appointment. If you do need to cancel, a new deposit will be required to schedule another appointment. Please email if you have any questions.

In addition, each new client must complete a virtual annual exam with one of our Nurse Practitioners or Medical Director at least 24 hours prior to the initial visit, and then annually. This medical clearance ensures you’re a safe candidate for treatment and helps us uphold safety and compliance standards. The cost of this virtual exam is included in the deposit balance.

We value you as a client and your appointment time set aside for you is important to us. To best assist all of our clients, we do have a "no-exception" policy set in place to help avoid late reschedules or cancellations under 48hrs. If you need to reschedule or cancel, please do so in your Client Portal a minimum of 48 hours prior to your appointment. Many services require advance planning, and the opportunity to fill last minute cancellations is challenging, as most people plan for potential downtime well in advance.

No exceptions include illness/Covid, weather (non-emergency), work conflicts, unexpected personal conflicts. 

In addition, after two cancellations or reschedules within 48hrs of your scheduled appointment time, you will be required to place a deposit on your account to hold any future appointments. Deposits will vary based on appointment type and will be forfeited if any other cancellation within 48 hours occurs again. Unfortunately, if you no show without any communication, you will no longer be able to schedule at Wrinkleboss.

Wrinkleboss reserves the right to require a credit card for all scheduled appointments. By scheduling an appointment you are acknowledging this policy. Our booking system prompts this policy prior to scheduling any appointment, and is also stated in all appointment-reminder emails and texts.

Wrinkleboss accepts cash, credit, debit, Apple Pay, Alle, Aspire and Xperience+ points. We do not accept checks, care credit, HSA or financing.

While gratuities are always appreciated and may be added to your cash or card payment, the gestures that mean the most to us go beyond a tip.

Here are some meaningful ways to show your support:

• ✨ Share your experience with friends

• 📲 Follow, like, and engage with us on social media

• 💬 Leave a thoughtful Google review

• 💛 Help spread the word about Wrinkleboss

Your trust, support, and referrals help us grow—and we’re so grateful for you.

In order to maintain a welcoming space happy for all noses and sensitivities we have adopted a fragrance-free environment. Please refrain from wearing strong scents, perfumes or colognes while visiting. 

Thank you for helping us keep Wrinkleboss a calm, inclusive, and scent-safe environment for everyone.

At Wrinkleboss, all goods and services are considered final and non-refundable, as treatments involve products and procedures that are irrevocable once administered.

We are committed to excellence, safety, and quality in every experience. Because of this, we do not accept returns on used skincare products or any items that have been injected or applied during treatment.

The only exception is in the case of a clear product or packaging defect.

In the rare event of a true allergic reaction:

• Please contact us within 48 hours of the reaction by phone or email.

• You must be seen in person by a Wrinkleboss provider to assess and document the reaction.

• Requests for exchange or credit must be made within two weeks of the original purchase date.

If approved, we’ll issue an in-house credit toward a future purchase—no cash refunds will be provided.

Your health, results, and trust mean everything to us. Thank you for understanding and respecting these guidelines.

Please be mindful of the weather and try to plan extra time for travel on snowy days. 

If there is a statewide or county issued Snow/Weather emergency, we will forgive the 48hr late reschedule/cancellation fee if you are unable to make it to an appointment due to weather.

However, if there is not a state wide or local declared weather emergency, the late reschedule/cancellation policy will still be enforced, so plan accordingly. Please also note, Minneapolis enforces Winter Parking Rules. See winter parking rules for relevant information. Thank you for understanding! 

Please send all questions regarding appointments to hello@wrinkleboss.com