At Wrinkleboss, each appointment is reserved with intention. Longer appointments often require dedicated provider time, treatment room time, preparation, product planning, and coordination between team members. Because of this, we require a $100 deposit for appointments scheduled for 60 minutes or longer, including combined appointments, appointments involving multiple services or providers, and select high-demand appointment types.

Your deposit reserves the appointment time selected at booking. It is not an additional fee and will be applied toward your scheduled service at checkout.

Deposits are non-refundable and non-transferable.

If you cancel or reschedule your appointment with at least 48 hours’ notice, your deposit will remain on your Wrinkleboss account as an account credit that may be applied toward a future eligible service or product.

Please note: deposits are not automatically refunded when an appointment is cancelled. If you cancel an appointment and book a new appointment online, our booking system may require a new deposit to reserve the new appointment. Any previous unused deposit credit will remain documented on your Wrinkleboss account and may be applied at checkout when available.

To avoid multiple deposits being collected, we strongly recommend rescheduling your existing appointment through the Client Portal instead of cancelling and booking a new appointment.

Account credits are not redeemable for cash and cannot be transferred to another client.

If an appointment is cancelled, rescheduled, moved, or missed with less than 48 hours’ notice, the deposit may be forfeited in accordance with our 48-hour cancellation, reschedule, and no-show policy.

Wrinkleboss reserves the right to require a valid credit card on file for all scheduled appointments. By scheduling an appointment, you acknowledge and agree to Wrinkleboss’ appointment deposit policy and authorize Wrinkleboss to charge the card on file for any applicable appointment deposit or forfeited deposit.

Our booking system prompts this policy prior to scheduling, and it is also included in appointment confirmation emails, reminder emails, and text reminders.

We value you as a client, and the appointment time reserved for you is important to us. To best serve all clients and protect our team’s schedule, Wrinkleboss has a firm 48-hour cancellation and rescheduling policy.

If you need to cancel or reschedule your appointment, please do so through your Client Portal at least 48 hours prior to your scheduled appointment time.

Appointments cancelled, rescheduled, moved, or missed with less than 48 hours’ notice are subject to our late cancellation, late reschedule, and no-show policy.

For appointments that required a deposit, the $100 deposit may be forfeited if the appointment is cancelled, rescheduled, moved, or missed with less than 48 hours’ notice.

For appointments that did not require a deposit, a $100 late cancellation, late reschedule, or no-show fee may be charged to the card on file.

The appointment deposit and the late cancellation/reschedule/no-show fee are separate policies. However, clients will not typically be charged both for the same late cancellation or reschedule. If a deposit was paid, the deposit may be forfeited. If no deposit was paid, the $100 fee may be charged.

Many of our services require provider preparation, treatment room availability, product planning, and potential downtime for clients. Last-minute changes are difficult to fill because most clients plan their appointments in advance. When an appointment is moved or cancelled with limited notice, it often prevents another client from being seen.

We understand that unexpected things can happen. However, because appointment time is reserved specifically for you and is difficult to refill with limited notice, the 48-hour policy applies to all late cancellations, reschedules, and missed appointments regardless of reason.

Appointments missed without prior notice are considered no-shows. Because this time was reserved specifically for you, no-shows may result in forfeiture of your deposit, a $100 no-show fee, and/or limited ability to schedule future appointments at Wrinkleboss.

Wrinkleboss reserves the right to require a valid credit card on file for all scheduled appointments. By scheduling an appointment, you acknowledge and agree to Wrinkleboss’ 48-hour cancellation, reschedule, and no-show policy.

You also authorize Wrinkleboss to charge the card on file for any applicable late cancellation fee, late reschedule fee, no-show fee, or forfeited deposit.

Our booking system prompts this policy prior to scheduling, and it is also included in appointment confirmation emails, reminder emails, and text reminders.

Wrinkleboss accepts cash, credit, debit, Apple Pay, Alle, Aspire and Xperience+ points. We do not accept checks, care credit, HSA or financing.

While gratuities are always appreciated and may be added to your cash or card payment, the gestures that mean the most to us go beyond a tip.

Here are some meaningful ways to show your support:

• ✨ Share your experience with friends

• 📲 Follow, like, and engage with us on social media

• 💬 Leave a thoughtful Google review

• 💛 Help spread the word about Wrinkleboss

Your trust, support, and referrals help us grow—and we’re so grateful for you.

In order to maintain a welcoming space happy for all noses and sensitivities we have adopted a fragrance-free environment. Please refrain from wearing strong scents, perfumes or colognes while visiting. 

Thank you for helping us keep Wrinkleboss a calm, inclusive, and scent-safe environment for everyone.

At Wrinkleboss, all goods and services are considered final and non-refundable, as treatments involve products and procedures that are irrevocable once administered.

We are committed to excellence, safety, and quality in every experience. Because of this, we do not accept returns on used skincare products or any items that have been injected or applied during treatment.

The only exception is in the case of a clear product or packaging defect.

In the rare event of a true allergic reaction:

• Please contact us within 48 hours of the reaction by phone or email.

• You must be seen in person by a Wrinkleboss provider to assess and document the reaction.

• Requests for exchange or credit must be made within two weeks of the original purchase date.

If approved, we’ll issue an in-house credit toward a future purchase—no cash refunds will be provided.

Your health, results, and trust mean everything to us. Thank you for understanding and respecting these guidelines.

Please be mindful of the weather and try to plan extra time for travel on snowy days. 

If there is a statewide or county issued Snow/Weather emergency, we will forgive the 48hr late reschedule/cancellation fee if you are unable to make it to an appointment due to weather.

However, if there is not a state wide or local declared weather emergency, the late reschedule/cancellation policy will still be enforced, so plan accordingly. Please also note, Minneapolis enforces Winter Parking Rules. See winter parking rules for relevant information. Thank you for understanding! 

Please send all questions regarding appointments to hello@wrinkleboss.com